Responsible Conduct of Gambling (RCG)
SITHGAM022
Nationally Recognised RCG training.
Responsible gambling practices are crucial in any venue where gambling activities take place, including hotels, motels, clubs, pubs, and casinos. TLH Training Group offers the SITHGAM022 Responsible Conduct of Gambling (RCG) course in Parramatta, Sydney Metro, and regional New South Wales.
Our RCG course is not just beneficial, but a mandatory requirement for those seeking employment in NSW gambling services. This government-approved course, set by Liquor and Gaming NSW, is a crucial step towards a successful career in the industry.
This training is essential for all hospitality staff involved in gambling activities, including licensees, gaming supervisors, and managers. The RCG certification from TLH Training Group is nationally recognised and accredited by the Australian Skills Quality Authority (ASQA), ensuring you meet both SITHGAM022 Responsible Conduct of Gambling (RCG) and Liquor & Gaming NSW requirements.
To view full unit details please visit www.training.gov.au
Important information prior to enrolling with TLH Training Group
Course Delivery
This course will be delivered in the workplace or at a TLH Training Group site (10-14 Smith Street, Parramatta, NSW, 2150).
Entry Requirements
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Age Requirements: Students must be a minimum of 16 years old, however, you will not be able to work in a gaming environment until you have turned 18.
There are no formal entry requirements. However, you should have adequate literacy and numeracy (LLN) skills.
You must provide a valid photo identification, such as a photo ID card, driver’s license, or passport. Please note that mobile device photos will not be accepted.
This course is subject to State and Territory licensing requirements.
Have your Unique Student Identifier (USI) ready before attending the course. To create a USI number, visit https://www.usi.gov.au/students/create-your-usi.
Course Duration
Face to Face – 7 hours (minimum)
Assessment Requirements
Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the sections following.
Certificate Renewal Requirements
Before you receive your RCG Interim Certificate, students must complete an online assessment issued by Liquor and Gaming NSW after the course.
Interim Certificates: Upon successful completion of an RCG course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.
Competency Cards: To obtain a NSW RCG competency card, present your interim certificate to a Service NSW centre and complete a 100-point identification check. Service NSW will mail your card to your nominated address. Please allow up to one month for its delivery. You can also add this to your Service NSW App.
Your NSW competency card expires after five years. Your expiry date is displayed on your card. For more detailed information visit FAQs for the Liquor & Gaming Industries.
Course Fees and Payments
Please see the bottom of the page for the course fee.
Refund and fee protection policy – Please refer to the student handbook.
Payment Terms – Payment for individual participants is upfront via our booking system. Group booking payment terms are based on the agreement between the client and TLH Training Group.
Work Placement Arrangements
No work placement will be required as part of this course.
What happens at the course?
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Delivery of course information and learning activities.
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Students are offered multiple opportunities to demonstrate their knowledge and skills throughout the course to deem them competent across the unit.
There are 4 components to this RSA program:
Theoretical training (multiple choice and short answer) in the classroom
Practical training in the classroom
Assessment for both knowledge and skills
Online assessment after course completion. This is sent via email from Liquor and Gaming NSW.
This RCG course combines videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Learners Rights, Responsibilities and Support, including Complaints
Please note that enrolment to this course is made with TLH Training Group RTO 45504. The student handbook, located at the bottom of this page, provides all details relating to rights and responsibilities, including complaints and appeals.
We also combine other units of competency with this course. Please contact us for more information.
